Risk-Free Returns & Exchanges

We believe in offering a risk-free return and exchange policy for our customers. We trust and love our products, and know you will too.

Exchanges

We accept exchanges (free for US domestic orders) for up to 30 days after delivery. Items that are being exchanged must be in original condition (unwashed and unworn) accompanied by the original packaging (hang tag and bag) and proof of payment.

For US domestic orders, we send a postage return label via email 1 business day after requested (pre-paid by us) to expedite your exchange process.

For international orders, we offer discounted shipping options at checkout and for exchanges.

For more information, please contact our support team here by submitting the form above. An Alana team member who will assist you on your exchange will contact you shortly.  

Returns

We accept returns (free for US domestic orders) for up to 30 days after delivery. Items that are being returned must be in original condition (unwashed and unworn) accompanied by the original packaging (hang tag and bag) and proof of payment. Refunds may only be issued to ​the method of payment used during purchase.

For US domestic orders, we send a postage return label via email 1 business day after requested (pre-paid by us) to expedite your return process.

For international orders, we offer discounted shipping options at checkout and for returns.

For more information, please contact our support team here by submitting the form above. An Alana team member who will assist you on your return will contact you shortly.  

Other Information

Once your return/exchange is received and inspected, we will send you an email to notify you of receipt and whether your request has been approved.

If you are approved, then your refund/exchange will be immediately processed. For returns, a credit will automatically be applied to the original method of payment.

Please note that there are no surcharges for returning or exchanging items (besides shipping charges for those who do not qualify for free return/exchange shipping).

Any other questions? Contact us here.