Free shipping on all domestic orders. No minimum.
yes! you get free shipping & returns
At Alana, we want you to LOVE your products and be 110% satisfied. If you are unhappy with your purchase for any reason, please fill out this form and we’ll be sure to make it right. Our team will contact you within 24 hours.
to get started with your exchange/return, fill out this form.
fill out the exchange/return form (above)
select the items to exchange/return
get confirmation and print return label
ship your package
We accept exchanges for up to 30 days after delivery. Items that are being exchanged must be in original condition (unwashed and unworn) accompanied by the original packaging (hang tag and bag) and proof of payment.
Due to COVID-19, we will be accepting exchanges for up to 60 days after delivery.
We accept free exchanges for US domestic orders (no shipping or restocking fees).
To get started, fill out the form above and a Alana customer service representative will contact you within 1 business day to initiate your exchange.
Once your exchange has been processed, we will send you a postage return label via email 1-2 business days after requested (pre-paid by us).
For international orders outside the US, we offer discounted shipping options for exchanges.
To get started, fill out the form above and a Alana customer service representative will contact you within 1 business day to initiate your exchange.
We accept returns for up to 30 days after delivery. Items that are being returned must be in original condition (unwashed and unworn) accompanied by the original packaging (hang tag and bag) and proof of payment. Refunds may only be issued to the method of payment used during purchase.
Due to COVID-19, we will be accepting returns for up to 60 days after delivery.
We accept free returns for US domestic orders (no shipping or restocking fees).
To get started, fill out the form above and a Alana customer service representative will contact you within 1 business day to initiate your return. Once your return has been processed, we will send you a postage return label via email 1-2 business days after requested (pre-paid by us).
Once approved, your refund will be immediately processed and a credit will automatically be applied to the original method of payment.
For international orders outside the US, we offer discounted shipping options for returns.
To get started, fill out the form above and a Alana customer service representative will contact you within 1 business day to initiate your return.
Once your return has been approved, your refund will be immediately processed and a credit will automatically be applied to the original method of payment.
Once your return or exchange is received and inspected, we will send you an email to notify you of receipt and whether your request has been approved. If your request is not approved, we will explain why and what your options are.
Once approved, your refund will be immediately processed and a credit will automatically be applied to the original method of payment.
Please note that there are no surcharges for returning or exchanging items (besides shipping charges for those who do not qualify for free return/exchange shipping).
Exclusions on free or reduced shipping (and returns/exchanges) fees apply under certain conditions including but not limited to shipping destination, promotional offers, special or reduced pricing, etc. For any additional questions, email us at hello@alanaathletica.com.
Now we'll go ahead and send you some loveeee (discount codeee in your inbox)
close & shop
Now we'll go ahead and send you some loveeee (discount codeee in your inbox)
close & shop
Now we'll go ahead and send you some loveeee (discount codeee in your inbox)
close & shop
